The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an ‘Initial Disclosure Document’. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint.
What services do we provide?
We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements, we may seek such information about your personal circumstances and objectives that might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.
Whose products do we use?
As an FCA regulated credit broker we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products/services.
Do we charge for our services?
We are a commission and fee based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them. These fees may be variable or pre-ˇset dependent on the product and the volume that we place with the chosen funder.
Who regulates us?
Ash Vehicle Contracts is authorised and regulated by the Financial Conduct Authority. Our firms reference number is 685343. You can verify this on the FCA’s Register by visiting the FCA’s website: http://www.fca.org.uk/register/ or by contacting them on 0300 500 8082.
Other services we offer are not regulated by the FCA however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.
If you have a complaint
If you wish to register a complaint, please contact us:
- In writing: ASH VEHICLE CONTRACTS, UNIT 4, QUAY WEST BUSINESS CENTRE, QUAY LANE, GOPSORT, HAMPSHIRE, PO12 4LJ.
- By Phone 023 9260 4292
- By Email karen[email protected]